Frequently Asked Questions
Everything you need to know about shopping at JB Hi-Fi
What is the JB Hi-Fi return policy for change of mind?
You can return most items within 30 days of purchase for a refund or exchange, provided the product is in its original, unopened packaging with a valid receipt.
How long does standard delivery take for online orders?
Standard delivery typically takes 2 to 5 business days for metropolitan areas. Regional deliveries may take between 7 and 10 business days depending on your location.
Does JB Hi-Fi offer professional installation services?
Yes, we offer professional installation for home appliances and televisions. You can add 'JB Home Installation' to your cart during checkout or visit us in-store to book a service.
What payment methods are accepted online?
We accept major credit cards including Visa, Mastercard, and American Express, as well as PayPal, Afterpay, Zip, and JB Hi-Fi Gift Cards.
How do I track my order status?
Once your order has been dispatched, you will receive a tracking number via email. You can enter this number on our 'Track My Order' page to view real-time updates.
What should I do if my product is faulty?
If your product is faulty, you are entitled to a repair, replacement, or refund under the Australian Consumer Law. Please bring the item and your receipt to any JB Hi-Fi store for assessment.